When we requested a very specific delivery format for chat transcripts and related data, the Interchanges team adapted to provide for our real-time integration with our CRM, instant deployment to the right staff, and follow up workflows.
Live chat allows our clients and prospective clients an additional choice of how to communicate with us and get timely answers from our internal staff. The Interchanges team worked with us to optimize the effectiveness.
We proactively engage every visitor to your website and don’t waste any time forcing them to add their name and email, we get that later!
When the visitor feels engaged and understood, they are 62% more likely to give you their contact information during the conversation.
After we engage you visitor, we get their contact information and send all the details to whoever and wherever you want it to go to.
