Features
Our chat agents are available round the clock based on your needs. You can opt for our service 24/7/365, or only in your team isn't available.
Every time you have a website visitor, after a certain amount of time has lapsed the chat window automatically pops up and the visitor is proactively greeted.
Modify the visual appearance, color scheme, styling and features appearing on the chat window visible to visitors on your website.
Detailed analytical reports that help you keep track of key performance indicators will be provided periodically so you stay on top of your business.
If a website visitor requires immediate assistance from your office, a customized lead alert can be sent via e-mail or SMS to a predefined list of employees in your organization.
Our software can easily support multiple languages. We currently offer English, Arabic, Spanish, French and German. More languages can be added as per your requirements.
In-depth details of the visitor currently engaged in a chat including chat history, previous visits, browsing history, behavior flow, active time, referring path and keywords searched.
Real-time insights allow our agents to personalize customer service experience in its entirety, enabling chat agents to provide information/services to the visitor based on their specific needs.
Smart routing system makes chat routing simple and efficient, based on your pre-defined metrics. You can direct specific chats to a pre-defined chat agent.
Customer and revenue management is made possible with CRM integration, while social media integration allows agents to manage queries from social media visitors within our software.
If you have more than one company website, our software code can be integrated with all your websites. This is useful for companies which operate as a group of more than one company.
Our software’s integration with Google Analytics helps you track your business’s performance in a more detailed manner.
Our team was not always be available and this caused us to miss opportunities.
Our team was not available 24/7. 30% of chats now come in outside of our normal business hours.
Our team was busy (on a call or in a meeting) and our visitors got frustrated as they waited for a response when they were trying to chat.
Our team ended up wasting a lot of their time with non-meaningful, tire-kickers, and spam chats.
Our chat team can be trained to recognize certain questions and topics that you prefer your more technical team handle. They can then ask the visitor if they would like to be connected to a more technical team member. Then your team can be pinged via email/text and jump into the chat in real-time.
With Involve, strategically instruct the Manufacturing Chats operators on how to handle a difficult situation and respond appropriately. This step allows your team to analyze the user to see if you need to step in and take over.
The moment there’s a question that requires a technical expert, your team can quickly take over the chat from the Manufacturing Chats operator and respond. The transition is completely seamless so the visitor experiences very little delay.
Amanda Wilkins
Brendan Hunter
Audrey Brewer
Allyssa Costanza
Scott Donahy
René Wagner
Charley Lopez
Jim Glazer
Andy Hanson
Kelly Kamlager
Mike Kucharski
Patrick Stapf
Stop letting valuable website visitors leave without a conversation. With Human-Powered Live Chat, our dedicated launch team makes implementation simple, fast, and hands-free, requiring only about 20 minutes of your time to get started.
Schedule a quick 30 minute demo call and let us know the current traffic volume on your website
Fill out a simple script onboarding document (less than 20 minutes) and paste one line of code on your site
Our team trains and studies the script and your website for 7-10 business days
We go live and you start receiving chat transcripts as we email them to you (we can also integrate with your CRM)