Features

Features

Manufacturing Chats Features For Your Business

24/7 AVAILABILITY

Our chat agents are available round the clock based on your needs. You can opt for our service 24/7/365, or only in your team isn't available.

PROACTIVE CHAT

Every time you have a website visitor, after a certain amount of time has lapsed the chat window automatically pops up and the visitor is proactively greeted.

CUSTOM INTERFACE

Modify the visual appearance, color scheme, styling and features appearing on the chat window visible to visitors on your website.

REPORTING

Detailed analytical reports that help you keep track of key performance indicators will be provided periodically so you stay on top of your business.

LEAD ALERTS

If a website visitor requires immediate assistance from your office, a customized lead alert can be sent via e-mail or SMS to a predefined list of employees in your organization.

MULTILINGUAL SUPPORT

Our software can easily support multiple languages. We currently offer English, Arabic, Spanish, French and German. More languages can be added as per your requirements.

VISITOR BEHAVIOUR TRACKING

In-depth details of the visitor currently engaged in a chat including chat history, previous visits, browsing history, behavior flow, active time, referring path and keywords searched.

RE-ENGAGEMENT

Real-time insights allow our agents to personalize customer service experience in its entirety, enabling chat agents to provide information/services to the visitor based on their specific needs.

SMART CHAT ROUTING

Smart routing system makes chat routing simple and efficient, based on your pre-defined metrics. You can direct specific chats to a pre-defined chat agent.

CRM/SOCIAL MEDIA INTEGRATION

Customer and revenue management is made possible with CRM integration, while social media integration allows agents to manage queries from social media visitors within our software.

MULTIPLE WEBSITE SUPPORT

If you have more than one company website, our software code can be integrated with all your websites. This is useful for companies which operate as a group of more than one company.

GOOGLE ANALYTICS INTEGRATION

Our software’s integration with Google Analytics helps you track your business’s performance in a more detailed manner.

Are You Already Staffing Your Website Chat With Your Internal Team During Business Hours?

Here are some challenges some of our customers experienced when they tried staffing chat themselves:

  • Our team was not always be available and this caused us to miss opportunities
  • Our team was not always be available and in some cases (on a call or in a meeting) our visitors to got frustrated as they waited for a response when they were trying to chat.
  • Our team ended up spending a lot of their time with non-meaningful, tire-kickers (even spam) chats who wasted their time
  • Our team was not available 24/7. (20-30% of our chats now come in outside of our normal business hours)

For more information, watch the video below.

Our Involve feature allows your technical team and our chat operators to work together as a team.

  • ...Monitor

Our chat team can be trained to recognize certain questions and topics that you prefer your more technical team handle. They can then ask the visitor if they would like to be connected to a more technical team member. Then your team can be pinged via email/text and jump into the chat in real-time.

With Involve, strategically instruct the Manufacturing chat operator how to handle a difficult situation and how to respond.

  • ...Involve
  • ...Participate

The moment there’s a question that requires a technical expert, your team can quickly take over the chat from the Manufacturing Chats operator and respond. The transition is completely seamless so the visitor experiences very little delay.

Talk To Us Now To Discover How EASY It Is To DOUBLE Your Quote Requests

It’s time for you to tap into one of the most leveraged forms of website engagement… Human Powered Chat! Our dedicated launch team will work closely with you every step of the way and get you launched quickly with only 20 minutes of your time.
START A 14 DAY FREE TRIAL
REQUEST A DEMO

How It Works

From the onboarding process to the day your Manufacturing Chats team joins your site, we make it easy on you with our quick 4 step process.

  • The entire process takes less than 20 minutes of your time.
  • Step 1: Schedule a Demo

Schedule a demo call and let us know how your current conversions look. (how many quote requests do you currently get each month?)

  • Step 2: Answer A Few Questions

If you qualify for a free test run, fill out a simple script onboarding document (takes less than 20 minutes) and copy/paste one line of code on your site (takes less than 5 minutes)

  • Step 3: Our Team Trains

Our team trains (studies the script and your website) for 7-10 business days

  • Step 4: Go Live With Our Human Chat Team

We go live and you start receiving chat transcripts as we email them to you (we can also integrate with your CRM)

Talk To Us Now To Discover How EASY It Is To DOUBLE Your Quote Requests

It’s time for you to tap into one of the most leveraged forms of website engagement… Human Powered Chat! Our dedicated launch team will work closely with you every step of the way and get you launched quickly with only 20 minutes of your time.
START A 14 DAY FREE TRIAL
REQUEST A DEMO

Customer Testimonials

See how Manufacturing Chats has helped grow their business.

– Eric Kidd –

"We were the most impressed with the volume of leads that we were able to capture with chats, at least double the leads..."

– Laura Crocker –

"Customer service is our number one priority and Manufacturing Chats impressed us with their level of service..."

– Ryan Rendfrey –

"Within 60 Days We've Been Able To Double Our Online Leads..."

– Andrew Eklind –

"Having chat on our site has increased the number of leads we are able to generate from the website..."

– Patrick Stapf –

"Having a real person is more effective than just using webforms and phone numbers, it is a quick way to boost leads...."

– Ron Martin –

"We've Had A Lot Of Good Success That's Came Through The Chat Process..."

– Aleck Del Prado –

"One Of The Best Things About Using The 24/7 Live Chat Is Converting More Of The Website Traffic Into Sales Leads..."

– Caroline Brown –

"The Live Chat Creates An Instant Personal Connection With Someone Coming Through Your Website..."

– Craig Carter –

"in 2019, 63% of all chats were Viable Sales Leads and that has lead to a lot of business..."