Case Studies

Case Studies

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What Our Clients Say

Amanda Wilkins

Our customers can request samples instantly through our website chat team with Manufacturing Chats, which speeds up our sales process. We had a 50% drop in customer emails because our website chat team with Manufacturing Chats, was there to answer all the little questions that used up our teams valuable time. Manufacturing Chats gave my team more time for real customer support issues, making customers happy.
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Morbern

Customer Service Manager

Brendan Hunter

Manufacturing Chats was able to direct customers to simple question and answers on our website instead of our team answering emails and phone calls all day long. Freeing us up to focus on higher revenue per hour tasks.
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Roosevelt Paper Co.

Marketing Manager

Audrey Brewer

We created a whole new revenue stream through part orders the within the first 3 months of adding Manufacturing Chats to our website.
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WEIMA

Marketing Manager

Allyssa Costanza

Our current customers engage with chat more often to order parts and get support. Our website chat team with Manufacturing Chats is a 24/7 resource for our customers to use when they need it, no matter when that is day or night.
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EZG Manufacturing

Marketing Manager

Scott Donahy

Manufacturing Chats live website greeters provide us with actionable data in real time. When we requested a very specific delivery format for chat transcripts and related data, the Manufacturing Chats team adapted to provide for our real-time integration with our CRM, instant deployment to the right staff, and follow up workflows.
Live chat allows our clients and prospective clients an additional choice of how to communicate with us and get timely answers from our internal staff. The Manufacturing Chats team worked with us to optimize the effectiveness.
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Piranha Fab

Marketing Director

René Wagner

I am astonished by the performance of the chat.
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Rubble Master

Marketing Manager North America

Charley Lopez

We didn’t have a reliable way to interact with website visitors. The CRM chat was so limited—it wasn’t even worth using.
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Boss Laser

Technical Support Specialist

Jim Glazer

Adding Nelson and the chat team at Manufacturing Chats to our website has helped us increase customer satisfaction and sales. We had an automated chat bot prior to the human team. When we launched the Manufacturing Chats team on our site, not only did we start getting more chat conversations taking place, but we also noticed the chat conversations were much higher quality.
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Elliott Equipment

President

Andy Hanson

After our first week with Manufacturing Chats, the chats came to myself and one other individual while we decided how to handle them as a company. We quickly realized that a lot of customers were looking for a quick and easy way to get through to our parts and service departments in large numbers.
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Barko

Business Development Manager

Kelly Kamlager

The team at Manufacturing Chats is one of my favorite high performing marketing partners capable of providing the technical, web-based customer engagement. The CHAT feature, and now the SEO work will continue to expand customer acquisition and awareness for Palmer Hamilton. I am pleased for the results thus far for Palmer Hamilton and excited to know it will continue to grow.
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Palmer Hamilton

Director of Marketing

Mike Kucharski

Adding Manufacturing Chats team to our website has been hands down the best marketing and lead generation our company has ever made.  Our team was skeptical that our customers would use live chat.  To our surprise, the 30-day trial we did with Nelson proved the concept right away and we immediately saw an increase in our sales pipeline.  We have also been impressed with how responsive the Manufacturing Chats team is and how flexible they’ve been to work with in aligning their chat solution to our business processes.
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Fecon

Vice President of Dealer Development

Patrick Stapf

There is a strong reason why we have been partnering with Manufacturing Chats over other website chat solutions for multiple years now. The agents behind the conversations have proven to hold intelligible conversations with our prospective customers, which simply cannot be replaced by AI. These agents are quick to learn and adapt to each unique conversation, all while staying on script. I would recommend Manufacturing Chats to any organization that is looking to add an intelligent webchat presence to their website at a fair price.
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Wildeck

Marketing Director